# Customer FAQ ### About your Nift gift # What is a Nift gift? Nift gifts are designed to help people discover and try new products, services, and places. When people use a $30 Nift card, they’re matched with businesses where they can use those funds—wine, food delivery, music, clothing, jewelry, restaurants, and much more. ### Why did I receive a Nift gift? If you’ve received a Nift gift, it’s a surprise thank-you gift from one of our partners. You’ve earned it by being a great customer. Whether you made a purchase, left a review, or used an app or service, our partners want you to know that you’re a valued member of their community. Enjoy the gift! ### How does Nift work? Nift partners with companies like Meetup, Afterpay, Mindbody, and ParkMobile. These companies use Nift cards to thank and reward their members for completing specific actions, like making a purchase or using their service. Nift gifts are designed to help people discover and try new products and services. When people use Nift cards, Nift’s proprietary AI matches them with gift options based on their preferences and gift availability. The gifts on Nift’s network are provided by direct-to-consumer brands, like HelloFresh, Allbirds, and Rocksbox, and neighborhood restaurants and bars across the country. These businesses trust Nift to bring them first-time customers and generate sales. They know when people try new businesses they like, they spend more and come back. ### How do I use my Nift card? Using your Nift card is easy! - You may receive a Nift card via email, in an app, or via push notifications. - Tap to proceed directly to GoNift.com or visit GoNift.com and enter your gift code. - Follow the prompts to tell us what you’re interested in and get matched with available gift options. - Select a gift and you’ll receive a Nift certificate valid for 30 days at a participating merchant. - Not seeing anything you like? Click reset or email [help@gonift.com](mailto:help@gonift.com) to change your preferences. Once you’ve picked a gift and received your Nift certificate, you’re ready to redeem it in-store or online. - In person: Present the Nift certificate on your phone at checkout, then tap Redeem. - Online: Tap the link to the retailer’s site, add your purchases to the cart, and if needed, enter your unique promo code, featured prominently on your Nift certificate. - Please note that Nift certificates are valid for 30 days, only at the selected Nift member business. Please see individual gifts for rules and restrictions. - Nift cards and Nift certificates are not redeemable for cash. Gift options may vary based on availability. By selecting a gift, you agree to Nift’s terms and conditions and may opt out at any time. ### Where can I use my Nift card? Wine, food delivery, clothing, in-home fitness classes, restaurants, spas, gyms, hair care products, jewelry, cosmetics, protein powder, sneakers, steak, beer and more. When you use a $30 Nift card, you’re matched with exclusive gift options designed to help you discover and try Nift-member businesses. These gift options are curated based on your interests, location, and gift availability. ### I don’t like my two gift options. Can I get different ones? Of course! Nift matches you with available gift options tailored to your interests. However, if you don’t like the options you see, you may reset your card once and try again. To reset your card, please reach out to our customer success team at [help@gonift.com](mailto:help@gonift.com). In certain instances, you may also have the ability to go back or reset your Nift card yourself. 1. Scroll to the bottom of the gift results page and select the link “Not going to select a gift? Let us know why.” 2. You’ll be directed to a page that allows you to “Change my categories.” 3. From there, you can select new categories to get a new set of gift options. Note that you can only do this once, and the new set of results will be the only options available after this. ### Do I need to pay Nift to select a gift that’s worth more than $30? No, you never need to pay to select a gift. The brands featured on Nift fully fund all gifts offered to you. Later, depending on what you decide to purchase with your gift, you may need to cover additional costs such as taxes and shipping. ### My Nift card is worth $30 but the gift I selected is only $10. Where did the other $20 go? Don’t worry! If you select a gift that’s lower than $30, you’ll receive an additional Nift card via email with your remaining balance. For instance, you may receive $10 towards a meal at a local pizza place and then a $20 Nift certificate towards skincare products at a beauty brand. You’ll always get at least $30 of value with each Nift card. ### Does my Nift gift cover the whole cost of my final purchase? Sometimes Nift gifts cover the whole cost of your final purchase. Sometimes they don’t. Nift gifts are designed to make it easy for you to try something new. When you select a gift, like $30 to try Pact clothes, you’ll receive a gift voucher with a promo code for use when you make a purchase at that business. Depending on how much you add to your cart, you may need to pay additional costs and taxes or shipping fees. If you decide not to use your Nift gift, let us know and we can help you select another gift. Please reach out to our customer success team at **[Help@GoNift.com.](mailto:Help@GoNift.com)** ### How do businesses decide who to give Nift gifts to? Nift partners with companies like Meetup, Nextdoor, Afterpay, Mindbody, and ParkMobile. These companies use Nift gifts to thank and reward their members for completing specific actions, like making a purchase or using their service. Nift cards cannot be purchased or accessed publicly. They may only be received as a surprise thank-you gift. ### How do I get local gift options with my Nift card? Most Nift gifts are available for purchase and delivery. Depending on your location, gifts to local businesses, like restaurants and bars, may also be available. ### Why can’t I see all of the gift options for my Nift card? I only see 2 options. The gifts available through the Nift Network are exclusive and limited in quantity. When selecting your Nift gift, you’ll be able to tell Nift what kinds of products, services, and places you’d like to try. Nift will match you with the best available gifts that suit your preferences. ### What does Nift do with my customer information? When you use a Nift card, you may be asked to enter your name and email address, so that it appears correctly on the Nift certificate you receive after selecting a gift. You may also share gift preferences with Nift which allows us to match you with the best available gifts. We take privacy very seriously and do not share any personal information without your consent. If you do select a gift, your name and email address may only be shared with that business so they may follow up with you and help you redeem your gift. You can ask Nift to delete your personal information and close your account at any time. For more information, see our [Terms of Service](/content/terms/index.html) and [Privacy Policy](/content/privacy/index.html). ### Can I transfer my Nift gift to someone else? No, you cannot transfer your Nift gift to someone else. ### I need help with my Nift gift, what do I do? If you have any trouble redeeming your gift, finding a gift that suits you, or using a gift you’ve already selected, please email Nift’s customer success team at [help@gonift.com](mailto:help@gonift.com). ### I'd like to try Nift for my business, what do I do next? **TO GENERATE FIRST-TIME SALES:** Visit our business site to see how Nift can help you [acquire net-new customers at scale](/content/business/new-customers/index.html) at a lower CAC and higher LTV than paid search and social. To see how it works, please [schedule a sales call](/content/business/contact-us/index.html). **TO MONETIZE YOUR EXISTING AUDIENCE:** Visit our partner page to see how Nift can help you [generate millions in new recurring revenue](/content/business/partners/index.html) at no cost — while thanking and delighting your customers. **TO DRIVE FOOT TRAFFIC:** See how Nift is [bringing new customers through the door](/content/business/restaurants/index.html) for restaurants, cafes, bars, gyms, salons, boutique shops, and more. To get started, please [schedule a sales call](/content/business/contact-us/index.html).